FAQs

Centre supplies linens (sheets, blanket, pillow, towels, & washcloth); laundry soap, padlock for locker, & food.

Residents should bring a reasonable amount of clothing that can neatly store in their assigned locker and 1 drawer. Residents should also bring toiletry/personal care items. Hygiene supplies will be provided for individuals deemed indigent. Residents are not allowed to bring in large items such as televisions, DVD players, stereo’s, computers, lamps, fans, furniture, or other storage devices without prior approval from Centre. Residents are permitted to have their own cell phone, which will be periodically searched, and they will need to sign a cell phone agreement form prior to using the device at our facility.

Monday-Friday: 6:30 PM – 9:00 PM 

Saturday-Sunday: 1:00 PM – 4:30 PM and 6:30 PM – 9:00 PM  

Holidays: 1:00 PM – 4:30 PM and 6:30 PM – 9:00 PM

      **Crisis Stabilization Centers do not have visitation.

Visitors must be pre-approved. A resident can request, through their Case Manager or designee, to add a person(s) to their visitation list. It is expected that facility visitors are living a healthy, non-destructive/negative and crime-free lifestyle, and supportive of the resident’s program plan.  For some residents, the agency that referred them requires a criminal background check to be completed prior to getting approval for visitation.  The Case Manager or designee will review each request using the above criteria in approving or denying the request.

Any visitor who appears to be intoxicated or under the influence will be asked to leave. All visitors must also be fully/appropriately attired. The discretion resides with the on-duty staff person.

All visitors must be 18 years of age or older, unless they are immediate family. All individuals under the age of 18 must be accompanied by an adult in order to visit. Each visitor 16 years of age or older will need to show a government issued identification card.

Firearms, knives, weapons, illegal substances and alcohol are prohibited. All visitor purses, backpacks, bags, etc. are subject to search upon arrival.

A visitor may bring with them an individual meal during visiting hours that would be consumed during the visit.

All items, including resident personal property brought into this facility by either the resident or resident’s visitor, must be immediately checked-in with on-duty staff and will be searched.

Yes. Each facility has a designated area for visiting.

Depending on a resident’s referral source, a client may be permitted to use a vehicle while in residency but will need to complete an authorization and approval process with their Case Manager. All residents are permitted to have a non-motorized bicycle.

Supporting a friend or family member through rehabilitation and reentry after incarceration or substance abuse treatment is crucial and can make a significant difference in their success. Here are some practical ways to offer meaningful support:

Be Present and Nonjudgmental

• Listen actively without jumping to conclusions or offering unsolicited advice.
• Avoid judgment about their past. Focus on who they are now and who they are trying to become.

Educate Yourself

• Learn about the rehabilitation or reentry process, including challenges they may face (e.g., stigma, employment barriers, housing issues, mental health needs).
• Understand the conditions of parole or probation, if applicable.

Encourage Structure and Routine

• Help them create and maintain a daily routine, which is often key to recovery and reintegration.
• Encourage participation in support groups, counseling, or job training programs.

Offer Practical Support

• Help with transportation, job applications, housing searches, or childcare.
• Assist in navigating bureaucracy (e.g., getting ID, applying for benefits, finding healthcare).

Celebrate Progress

• Recognize and celebrate small achievements (e.g., a job interview, 30 days sober).
• Stay positive and encourage long-term goals, even if progress is slow.

Respect Their Boundaries

• Don’t push them to share more than they’re comfortable with.
• Allow them to take the lead in how they want to rebuild their life and your relationship.

Help Them Rebuild Confidence

• Remind them of their strengths, talents, and value.
• Encourage self-care and healthy coping strategies. 

Be Patient and Consistent

• Understand that relapses or setbacks may occur.
• Keep showing up and being a steady presence even if things don’t go smoothly.

Connect Them with Resources

• Help find local reentry programs, mentors, or community services.
• Encourage connection with faith communities, peer groups, or hobbies.

Take Care of Yourself

• Supporting someone else can be taxing—set boundaries and seek support for yourself if needed.